This 100% whole wheat bread recipe adapted from BBC Good Food magazine is packed with pumpkin and flax seeds.
Recently a one star review on my business page on zomato (an indian website on the same lines as yelp) just reconfirmed my belief that most people these days are reviewing for the sake of appearing cool and just do not have the patience to understand somebody else’s situation.
So the whole thing started on the Monday that went by. I had an order that I was busy working with. My phone was in the other room on charge. Generally if I am working on an order I do not keep my phone with me, because while baking I know I can not take a call lest I forget all about my cake in the oven. And sometimes while rushing through orders it becomes really difficult to attend phone calls. The moment I get free I call the people whose calls I have missed. If my phone is with me I message in between saying I am tied up and will call soon. That day though my phone wasn’t on me so I only saw the calls an hour or so later. On calling the first number I had missed two calls from, the person on the other line informed me that she had already placed an order with someone else for a cake. I said no problem, hopefully next time. I called the other number and it turned out to be the same person. This time I apologized and explained that I was busy with an order and again mentioned that hopefully next time I can bake for her. All this happened in a span of one and half hour of her initially trying to get in touch with me.
The next thing I know the said caller had left a one star review on Zomato saying that I had shitty customer service and that I was misguiding people with a phony address. I have no idea what she meant about a phony address, because no where I have mentioned my address just my locality. I do not want to put my home address on a public forum for obvious reasons. And just because I did not take her call she goes around slandering my business and my customer service. I get it. It can be frustrating trying an establishment number and have no one pick up. But I am not an establishment with a customer service team. I manage everything from baking, decorating, accounts, handling clients on my own. Besides trying to have a personal life as well. Even after explaining this to her that I was a home baker and I do not have people to attend my calls as a reply to her review, she replied that I never apologized to her for missing her calls (which was not true and even if it was, did that give her reason enough to slander my business with shitty customer service?). After that I saw no point in paying any more heed to what she had to say.